From Wal-Mart: The Face of Twenty-First-Century Capitalism, edited by Nelson Lichtenstein
"Employees are motivated by constant reminders that they are part of the 'Wal-Mart family." ... Such an analogy is flawed in two ways. First, Wal-Mart is not a family. Second, family members are not 'coached' or 'fired.' Nor are they held responsible for things that are out of their control."
From How to Squeeze More out of a Penny, by Ellen Israel Rosen